Definitions

For the purposes of this policy:

• Program: Any certified training, bootcamp, workshop, or course offered by AgileFever.
• Start Date: The first official date on which any session of a program begins.
• Live Training: Instructor-led, scheduled sessions.
• Self-Paced Training: Access-based content without live sessions.

Cancellation Policy

Learner-Initiated Cancellations

You may request a cancellation of your program enrollment as follows:

• More than 7 days before the Start Date: Eligible for a full refund of the course fee (minus any transaction fees).
• Within 7 days but prior to the Start Date: Eligible for a 50% refund of the course fee.
• After the Start Date: No refunds are available once training has started or if any part of the program has been accessed, attended, or consumed.

Refund eligibility depends on the date of your request being clearly before the program start date and your not having accessed or attended the training content.

Self-Paced and On-Demand Courses

For self-paced courses and on-demand programs:

• You may request a refund within 7 days of purchase, provided you have accessed less than 20% of the course content.
• No refunds will be issued if more than 20% of the content has been accessed.

Exceptions & Special Circumstances

Course Cancellation by AgileFever

• If AgileFever cancels a program entirely, you will be offered a 100% refund of the fees paid, or you may choose to transfer to a different program of equal value at no extra cost.
• We are not responsible for any incidental expenses (such as travel or accommodation).

Duplicate Payments

• In cases of duplicate payments, AgileFever will refund any extra amount received via the original method of payment within 15 business days of confirmation.

Refund Procedure

To request a cancellation or refund:

1. Submit a written request to support@agilefever.com including:
   • Full name
   • Program name
   • Proof of payment
   • Reason for cancellation
2. AgileFever will acknowledge your request within 3 business days.
3. Approved refunds will be processed within 10–15 business days to the original payment method.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Processing or administrative fees
• Exam vouchers once issued
• Digital materials once downloaded
• Programs where content has been accessed or attended
• Fees for external certification bodies

No-Show and Late Withdrawal

• If you do not attend the program or withdraw after the start date, you are not eligible for any refund.
• Requests made after the program has begun are not accepted.

Changes to This Policy

AgileFever reserves the right to update this policy at any time. Updates will be posted on the website and, where applicable, sent to enrolled learners. It is your responsibility to review the policy regularly.

Contact Information

For cancellations or refund support, contact:

Email: training@agilefever.com

Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (local time)