Currently, all organizations need good working technical infrastructures through the necessary infrastructure operations support and service teams. However, these teams may not be able to coordinate or rank-order well their jobs. This is where we bring in the much adored project management practice called Kanban. Kanban is an efficient process to be explored that can apply to infrastructure operations and support as well as the service team.

Understanding Kanban:

In one sense, Kanban, introduced by Toyota back in 1940s, provides one successful visual form of PM that makes use of what is called “the power of seeing”, WIP limitation and work optimization. It focuses on improving productivity, reducing over-production, and enhancing teamwork. Kanban boards with cards and columns can also be helpful in giving a free view of all the work at hand with teams.

Benefits of Kanban for Infrastructure Operations Support & Service Teams:

1. Visualizing Work: 

Kanban board allows for easy access to information regarding which tasks are in progress, their respective statuses and ownership. It also provides a view into the working load, as well as work dependencies between colleagues in an effort to improve interconnectivity. further discussion can be found at

2. Streamlining Workflow: 

As an example, through limiting WIP, Kanban would not overload team members and allow them to complete one job before starting another related task. It averts bottlenecks; it discourages multiple tasking; and it generally makes the entire operation procedure efficient.

3. Prioritizing Tasks: 

In the Kanban methodology, teams will rank the tasks according to the urgency, impact, or any predefined criteria. Each team will have colour-coordinated cards or stickers, which should tag essential problems that demand pressing resolutions.

4. Continuous Improvement: 

Stand-up team meetings remain mandatory and serve to allow members indicate any stoppage points in operations along with recommendations on how they can be remedied. This is why the iterative nature creates a culture of learning in an organization and yields better output over time.

5. Enhanced Customer Satisfaction: 

On the other hand, kanban is helpful for more immediate reactions in the smoothing of processes but also faster customer directed services by means of facilities management and team service provision. Finally, this leads to improved customer satisfaction, improved service, which eventually translates into enhanced customer relationships.

Implementing Kanban for Infrastructure Operations Support & Service Teams:

1. Define Workflow:

Design the business architecture flow chart for the infrastructure operation and service teams. List critical actions such as ticket creation, triage, evaluation, resolution, closing activities. Afterwards, you must personalize your Kanban board columns in regards to these stated procedures.

2. Visualize Tasks: 

A card is written for each task or ticket and posted on the Kanban board according to the column. Ensure you label tasks with different colors showing task priorities, severity, and/or information relevant to them.

3. Set WIP Limits:

Decide how many actions are possible at a time for every stage. In addition, it also avoids overload thus accomplishing the task within the stipulated time frame.

4. Track Progress: 

Ensure tasks are completed effectively, and ensure that the Kanban board is regularly updated. As tasks advance through the workflow, move the relevant cards across to the next column. visual tracking sheds light on what level of activity takes place at a particular time within the team.

5. Continuous Improvement:

Have a frequent time of gathering your team where you discuss issues, identify process bottles, and prepare for any possible improvement. Engage with a large number of questions concerning their experience in the workplace and how it can be upgraded.

Kanban is a good framework for infrastructure operations support and services teams to de-complex their operations procedures so that they improve on performance. When teams visualise work, prioritise tasks, then practise continuous improvement in a bid to improve customer satisfaction, respond well, and deliver quality services. Consider Kanban as an enabler of the operations department and support staff. Note its impact on your organisation at large.