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Certified Agile Service Manager (CASM) Training

The Certified Agile Service Manager (CASM) course covers an introduction to Agile Service Management, the application, and the application of agile thinking into service management processes and process design projects. Agile thinking boosts IT’s productivity and effectiveness and makes it possible to keep providing value despite evolving needs.

  • 16 Hours of Live Instructor-Led Training
  • 2 Days of Online CASM Training & Practice.
  • CASM Certification from AgileFever 
  • Training from knowledgeable, experienced instructors who will help you grasp a structured curriculum backed by real-world examples from the business.
  • Exam fee is included: regional pricing may vary
  • Can maximize the value realization and flow in your digital value streams.
  • Offers the principles, techniques, and tools of a Certified Agile Service Manager course.
  • 16 PDUs and SEUs on course completion.
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Certified Agile Service Manager (CASM)
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Certified Agile Service Manager (CASM) Course Overview

This Certified Agile Service Manager® (CASM) Certification Course offers Agile Service Management, which is the application and implementation of agile thinking into service management procedures and process design initiatives. Agile thinking increases IT productivity and makes it possible for IT to keep providing value despite shifting requirements.

Together, Scrum Masters and Agile Service Managers can embed agile thinking as the foundation of a DevOps culture throughout the whole IT (Information Technology) business.

Certified Agile Service Manager Training Key Highlights

The learning objectives for Certified Agile Service Manager cover a practical knowledge and understanding of:

  • What it means to “be agile”
  • The fundamental ideas and values of the Agile Manifesto
  • Agile concepts and techniques, such as ITSM, Kanban, Lean, and DevOps 
  • Scrum roles, artifacts, and events, as they relate to both processes and products
  • Agile Service Management’s two aspects: 
  • Agile Process Improvement: Ensuring lean, “just enough” control is delivered through processes
  • Agile Process Design: Incorporating Agile principles to process design project

CASM Training Curriculum

  • IT challenges today
  • Why Agile
  • Manifesto & Principles
  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Value
  • Agile Process Design
  • Agile Process Improvement
  • Elements of a process
  • Ten steps of process design
  • Features of an Agile Process
  • Minimum Viable Product
  • Making user stories
  • Process backlog
  • User stories and ITSM processes
  • Scrum events
  • Definition of Done
  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act

Aligning Agile SM and Agile software development

Getting started with Agile Service Management

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Who can attend DevOps Institute CASM Training

Certified Agile Service Manager (CASM) Certification should be attended by: 

  • SCRUM evangelist
  • Internal and external suppliers 
  • Process stakeholders
  • Anyone who is seeking to learn more about Agile and SCRUM
  • From the perspectives of products (dev) and processes (ops)
  • Consultants assisting clients with process improvement projects
  • SCRUM evangelist
  • Internal and external suppliers 
  • Process stakeholders
  • Anyone who is seeking to learn more about Agile and SCRUM
  • From the perspectives of products (dev) and processes (ops)
  • Consultants assisting clients with process improvement projects
  • SCRUM evangelist
  • Internal and external suppliers 
  • Process stakeholders
  • Anyone who is seeking to learn more about Agile and SCRUM
  • From the perspectives of products (dev) and processes (ops)
  • Consultants assisting clients with process improvement projects

Training Schedule

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Certified Agile Service Manager (CASM) Exam Details

Exam Name: Certified Agile Service Manager (CASM) Certification Exam

Exam format: Multiple choice

CASM Training and Exam: In-person / Live Online.

Number of questions: 40.

Passing score: 65% pass rate

Exam duration: 60 minutes [2 hours]

Exam delivery: Web-based (single-browser), closed book, no outside help.

Exam cost: First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. 

Cost of each retake attempt: $50 (pls cross-check from your end).

Retake policy:

  • Second attempt on the exam [first retake] can be made directly after the first attempt. 
  • Third attempt needs a 10-day wait. 
  • Fourth attempt needs a 30-day wait.
  • Knowledge of ITIL and IT service management processes (recommended).
  • Complete a formal, authorized CASM training program with at least 16 contact hours (lecture and labs) from a DevOps Institute-accredited Education Partner.
  • Study The Scrum Guide™ (provided via Learner Portal).
  • Study The Agile Service Management Guide (provided via Learner Portal)

CASM Certification Benefits

Certified Agile Service Manager Corporate Benefits

  • Accelerated time to market
  • Higher-quality goods
  • Reduced risks
  • Quicker ROI
  • Increased client satisfaction

Individual Benefits

  • Be flexible in your response to evolving business needs.
  • Smaller and more rapid implementation
  • Improved workflow
  • Reduced and boosted feedback loops
  • Learning and improving continuously

Certified Agile Service Manager Certification Process

Step 1: Enroll in our Certified Agile Service Manager (CASM) Certification Course.          

Step 2: Acquire access to the study guides, course tools, and course materials for Certified Agile Service Manager (CASM) training.

Step 3: Attend the live sessions virtually.

Step 4: Every session is interactive with discussions, PPTs, practices, and case studies.

Step 5: Once you complete the training, the candidate details will be uploaded on AgileFever’s website.

Step 6: When you progress better in the practices and experimentations of VSM Coaching, you’ll receive a Certified Agile Service Manager (CASM) Online Certification and percentage marks with a digital badge to promote your accomplishment online.

Step 7: Log in with the given credentials to the AgileFever website and easily download your certificate with a digital badge. Be a Certified CASM professional and heighten your IT career path. The Certified Agile Service Manager Exam accredited by the DevOps Institute will add merit to your career in the long run.

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Certified Agile Service Manager FAQs

CASM certification will help you learn how to secure and strengthen your processes by combining Agile with ITSM (ITIL®).

The participants will have to enroll for two-day CASM Certification.

The vital learning objectives of this course include:

  • Significance of “be Agile”
  • Agile Manifesto, key values and principles 
  • Agile concepts and practices covering ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events 
  • Two aspects of Agile Service Management

The target audience would include:

  • SCRUM evangelist
  • Anyone interested in learning more about Agile and SCRUM 
  • Internal and external suppliers 
  • Process stakeholders
  • Consultants assisting clients with process improvement projects

This course offers 16 PDUs from the Project Management Institute (Professional Development Units) (While DOI has not yet been given an official code to use when submitting for PMI PDU credit, you can still do so by using the “Other” category on the PMI website to successfully submit your application. Basically, 1 PDU is awarded for each hour of instructor-led instruction. Hence, 16 credits would be relevant in the instance of the DevOps Foundation.)

Yes, AgileFever offers this training online.

Any registration canceled within 48 hours after the initial registration will receive a FULL refund (please note that all cancellations will result in a 5% deduction from the refunded amount owing to applicable transaction costs). Refs will be processed within 30 days of receiving a written refund request. Please review our Refund Policy for more information.

If a candidate drops out of the course after the first session, Certified Agile Service Manager (CASM) offers a 100% money-back guarantee. Visit our Refund Policy page to find out more about the 100% refund guarantee.

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