ITIL 4 Specialist: Monitor, Support, and Fulfil Training

The ITIL 4 Specialist: Monitor, Support, and Fulfil course is designed to help learners take the next big step in their IT career with a comprehensive understanding of essential IT concepts such as Incident Management, Service Request Management, Problem Management, Service Desk practices and a lot more. This course will prepare candidates to easily clear the ITIL 4 Specialist: Monitor, Support, and Fulfil exam.

Clear the ITIL 4 Specialist exam
16 hours of live instructor-led training
Latest curriculum
Learn from industry experts with decades of experience
Gain the skills to achieve senior management IT roles

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ITIL 4 Specialist: Monitor, Support, and Fulfil Course Overview

AgileFever’s ITIL 4 Specialist: Monitor, Support, and Fulfil is designed to equip IT professionals with the in-depth knowledge and skills required to manage the operational aspects of IT services effectively. This course is delivered in the form of live instructor-led classes. This course lasts 16 hours, and the instructors are industry leaders with decades of experience.

This course covers important topics such as Incident Management Practice, Service Desk Practice, Service Request Management, Problem and Event Management, and more.

After completing this course, candidates can advance their IT careers with a solid understanding of essential IT management activities of monitoring, supporting, and fulfilling IT services, ensuring their seamless delivery and continuous improvement.

ITIL 4 Specialist: Monitor, Support, and Fulfil Training Highlights

Understand the crucial values, concepts, principles, and challenges of ITIL 4’s 5 management practices
Gain the skills to foster a shared understanding among stakeholders of the strategic and operational requirements necessary to achieve business success
Ensure that the ITIL practices support the organization’s value streams and contribute to the delivery of valuable products and services
Implement a performance measurement framework based on ITIL metrics to track progress and optimize service delivery
Measure the performance of the ITIL practices against the ITIL Maturity Model to identify gaps and prioritize areas for development

ITIL 4 Specialist: Monitor, Support, and Fulfil Curriculum

https://www.agilefever.com/wp-content/uploads/2024/10/AgileFever-ITIL-4-Specialist-Monitor-Support-and-Fulfil-Training-Brochure-2.pdf

Module 1: Incident Management Practice

The key concepts of the Incident Management practice
The processes of the practice
The roles and competencies of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 2: Service Desk (SD) Practice

The key concepts of the Service Desk practice
The processes of the practice
The roles and competencies of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 3: Service Request Management (SRM)

The key concepts of the Service Request Management practice
The processes of the practice
The roles and competencies of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 4: Monitoring and Event Management

The key concepts of the Monitoring and Event Management practice
The processes of the practice
The roles and competencies of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 5: Problem Management (PRM)

The key concepts of the Problem Management practice
The processes of the practice
The roles and competencies of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 6: Monitor, Support, and Fulfil

Understand the processes and value streams of the Monitor, Support, and Fulfil practices
How information and technology support and enable the practices
Recommendations for the Monitor, Support, and Fulfil practices success

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Who can attend the ITIL 4 Specialist: Monitor, Support, and Fulfil training?

There are no prerequisites for this course. This course is ideal for:

IT Professionals
IT Practitioners
IT Support Staff
Project Managers
IT Team Leaders and Operation Managers
IT Product Owners and Service Designers
Anyone who wants to excel in a career in IT Service Management

IT Professionals
IT Practitioners
IT Support Staff
Project Managers
IT Team Leaders and Operation Managers
IT Product Owners and Service Designers
Anyone who wants to excel in a career in IT Service Management

IT Professionals
IT Practitioners
IT Support Staff
Project Managers
IT Team Leaders and Operation Managers
IT Product Owners and Service Designers
Anyone who wants to excel in a career in IT Service Management

Training Schedule

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ITIL 4 Specialist: Monitor, Support, and Fulfil Exam Details

Exam Details

Name of the Exam: ITIL 4 Specialist: Monitor, Support, and Fulfil

Examination Format: Online, Multiple Choice Questions

Total No-of Questions: 60

Duration: 90 minutes

Total Marks: 60

Pass Marks: 39/60 (65%)

Open Book/Close Book: Closed Book

Prerequisites

Completion of ITIL® 4 Foundation training and certification is required
At least two years of experience in IT service management
Knowledge of IT terminologies and operations
Demonstrated understanding of the ITIL® framework
Completion of an accredited training program
Experience in process support, monitoring, and fulfillment

ITIL 4 Specialist: Monitor, Support, and Fulfil Training Benefits

Corporate Benefits

Optimized service delivery
Increased employee efficiency
Strengthened teamwork and collaboration
Reliable service consistency
Cost reduction and risk management
Enhanced customer satisfaction

Individual Benefits

Gain the skills to ace the ITIL 4 Specialist examination
Become an in-demand IT professional with the ITIL 4 Specialist certification
Get trained by industry experts with decades of experience in the IT domain
Gain the skills to apply ITIL 4 principles to drive successful projects
Become an in-demand IT professional and work for top IT companies around the globe

ITIL 4 Specialist: Monitor, Support, and Fulfil Certification Process

Step 1: Register for the ITIL 4 Specialist: Monitor, Support, and Fulfil certification course with AgileFever.

Step 2: Attend AgileFever’s 16 hours of instructor-led training.

Step 3: Attempt the ITIL 4 Specialist: Monitor, Support, and Fulfil exam.

Step 4: Score 65% & above to achieve the ITIL 4 certification.

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Testimonials

The ITIL 4 Specialist - Monitor, Support, and Fulfil certification has significantly boosted my confidence and credibility within my organization. I'm now able to make more informed decisions and contribute more effectively to strategic IT planning. Also, I would like to thank my instructor. I would highly recommend this course to individuals looking to step up in their IT careers.

I highly recommend the ITIL 4 Specialist training to anyone looking to advance their career in IT service management. The course provides a solid foundation in ITIL principles and best practices, and the certification is highly valued by employers

The ITIL 4 Specialist training has helped me to develop a more strategic mindset and approach to IT service management. I'm now better able to identify opportunities for improvement and drive innovation within my organization.

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What is the primary focus of the ITIL 4 Specialist: Monitor, Support, and Fulfil course?

The course delves into the operational aspects of IT service management, equipping professionals with the skills to effectively monitor, support, and fulfill IT services.

What are the key ITIL practices covered in this course?

The course covers Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.

What is the certification exam format?

The ITL 4 Specialist: Monitor, Support, and Fulfil exam is in a closed-book format. The duration is 90 minutes. the total number of questions is 60, and candidates must score 39 marks to pass the exam.