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ITIL 4 Specialist: Plan, Implement, and Control Training

The course provides valuable insights into aligning IT values to enhance the quality of IT service delivery. This course helps professionals to gain a deeper understanding of the best ITIL 4 practices.

  • Clear the ITIL 4 Specialist: Plan, Implement, and Control exam 
  • 16 hours of live instructor-led training 
  • World-class curriculum
  • Learn from industry experts 
  • Gain the skills to achieve senior management IT roles
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ITIL 4 Specialist: Plan, Implement, and Control Course Overview

AgileFever’s ITIL 4 Specialist: Plan, Implement, and Control certification is designed to equip IT professionals with the knowledge and skills necessary to effectively manage the strategic and tactical aspects of IT service management.


This course focuses on the critical activities involved in planning, implementing, and controlling IT services, ensuring they align with business objectives and deliver value.


This course is powered by 16 hours of live training by IT experts where learners will be taught important topics such as IT Asset Management, Deployment Management, Service Configuration, Change Enablement, and more.

ITIL 4 Specialist: Plan, Implement, and Control Training Key Highlights

  • Gain a solid understanding of key concepts, principles, and challenges of ITIL 4’s 5 management practices
  • Develop the ability to align stakeholders with the strategic and operational goals needed for business success
  • Ensure that ITIL practices align with the organization’s value streams and enhance the delivery of valuable products and services
  • Establish a performance measurement system using ITIL metrics to monitor progress and improve service delivery
  • Evaluate the effectiveness of ITIL practices using the ITIL Maturity Model to identify gaps and focus on areas for improvement

ITIL 4 Specialist: Plan, Implement, and Control Curriculum

  • The key concepts of the ITAM practice
  • The processes of the practice 
  • The roles and competencies of the practice 
  • How information and technology support and enable the practice 
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success 
  • The key concepts of the Change Enablement practice 
  • The processes of the practice 
  • The roles and competencies of the practice 
  • How information and technology support and enable the practice 
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success 
  • The key concepts of the Deployment Management practice
  • The processes of the practice 
  • The roles and competencies of the practice 
  • How information and technology support and enable the practice 
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success 
  • The key concepts of the Release Management practice
  • The processes of the practice 
  • The roles and competencies of the practice 
  • How information and technology support and enable the practice 
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success 
  • The key concepts of the Service Configuration Management practice
  • The processes of the practice 
  • The roles and competencies of the practice 
  • How information and technology support and enable the practice 
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success 
  • Understand the processes and value streams of the Plan, Implement, and Control practice 
  • How information and technology support and enable the practices
  • Recommendations for the Plan, Implement, and Control practice.

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Who Can Attend the ITIL 4 Specialist Plan, Implement, and Control Training?

This course is ideal for:

  • IT Service Managers
  • Quality Assurance Managers
  • Change Managers
  • IT Operations Managers
  • Process Improvement Consultants.
  • Service Desk Managers
  • IT Project Managers
  • Business Relationship Managers
  • Anyone who wants to excel in a career in IT service management
  • IT Service Managers
  • Quality Assurance Managers
  • Change Managers
  • IT Operations Managers
  • Process Improvement Consultants.
  • Service Desk Managers
  • IT Project Managers
  • Business Relationship Managers
  • Anyone who wants to excel in a career in IT service management
  • IT Service Managers
  • Quality Assurance Managers
  • Change Managers
  • IT Operations Managers
  • Process Improvement Consultants.
  • Service Desk Managers
  • IT Project Managers
  • Business Relationship Managers
  • Anyone who wants to excel in a career in IT service management

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ITIL 4 Specialist: Plan, Implement, and Control Exam Details

Name of the Exam: ITIL 4 Specialist: Plan, Implement, and Control

Examination Format: Online, Multiple Choice Questions

Total No-of Questions: 60

Duration: 90 minutes

Total Marks: 60

Pass Marks: 39/60 (65%)

Open Book/Close Book: Close Book

  • ITIL 4 Foundation certificate

ITIL 4 Specialist Plan, Implement, and Control Training Benefits

Corporate Benefits

  • Enhanced service delivery 
  • Increased employee productivity
  • Improved collaboration
  • Consistency in service delivery 
  • Cost efficiency & risk mitigation 
  • Customer satisfaction 
  • Continuous improvements

Individual Benefits


  • Deepen your understanding of ITIL 4 principles and best practices, enabling you to effectively manage and optimize IT services.
  • Become a highly sought-after IT professional with the specialized skills and qualifications that are in high demand.
  • Benefit from expert training delivered by seasoned IT professionals with decades of experience in the field.
  • Apply ITIL 4 principles to your projects, ensuring efficient delivery, improved quality, and enhanced business value.

ITIL 4 Specialist: Plan, Implement, and Control Certification Process

Step 1: Register for the ITIL 4 Specialist: Plan, Implement, and Control certification course with AgileFever.

Step 2: Attend AgileFever’s 16 hours of instructor-led training.

Step 3: Give your first attempt for the ITIL 4 Specialist: Plan, Implement, and Control exam.

Step 4: Score 65% & above to achieve the ITIL 4 specialist certification.

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Frequently Asked Questions

The training is conducted in a live, interactive format, allowing for real-time discussions and question-and-answer sessions. The training is conducted by renowned IT experts with decades of experience.

The certification can enhance your career prospects, increase your earning potential, and provide you with the skills to effectively manage IT services.

The course covers a wide range of topics, including IT asset management, change enablement, deployment management, release management, service configuration management, and the Plan, Implement, and Control practice.

The certification can open doors to various IT roles, including IT service managers, IT project managers, IT architects, and IT consultants.

The certification demonstrates your expertise in IT service management and can increase your credibility and marketability in the job market.

The ITIL 4 Specialist certification provides a deeper dive into specific areas of IT service management, equipping professionals with specialized knowledge and skills.

The ITIL 4 Specialist Plan, Implement, and Control exam is in an MCQ format. There are 60 questions and you get 90 minutes to solve them. The pass mark is 39.

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