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ITIL 4 Foundation Training

The ITIL 4 Foundation training course is designed to help learners grasp a solid understanding of the most critical aspects of IT service management such as value stream mapping, cultural and behavioral principles, and also the modern trends and practices undertaken by the top organizations.


  • Clear the ITIL 4 Foundation exam 
  • Get ITIL 4 Foundation certification
  • 16 hours of live instructor-led training 
  • Learn from industry experts 
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ITIL 4 Foundation Course Overview

ITIL 4 Foundation provides a comprehensive framework for managing technology-enabled products and services throughout their lifecycle. It introduces a holistic operating model that encompasses the creation, delivery, and continual improvement of these offerings.

The ITIL 4 Foundation training by AgileFever is delivered in a live instructor-led format. The duration of this course is 16 hours and the training is delivered by renowned IT experts with decades of experience in this field. This course covers the most important topics of ITIL foundation such as IT Guiding Principles, Services Value Chain, 15 ITIL Practices, and more.

ITIL 4 Foundation Training Key Highlights

  • Master the sequence of steps involved in delivering a service or product to the customer
  • Learn to foster a collaborative environment to drive project success
  • Gain a solid understanding of modern service management terms and concepts and gain the skills to implement them in real-life
  • Stay updated with modern trends and practices and discover how modern IT organizations operate
  • Gain skills to integrate ITIL practices to drive successful projects

ITIL 4 Foundation Curriculum

  • Service 
  • Utility 
  • Warranty 
  • Customer 
  • User 
  • Service management 
  • Sponsor
  • Cost 
  • Value 
  • Organization 
  • Outcome 
  • Output 
  • Risk 
  • Utility 
  • Service offering 
  • Service relationship management 
  • Service provision 
  • Service consumption
  • Focus on value 
  • Start where you are
  • Progress iteratively with feedback 
  • Collaborate and promote visibility 
  • Think and work holistically
  • Keep it simple and practical 
  • Optimize and automate 
  • Organizations and people 
  • Information and technology 
  • Partners and suppliers 
  • Value streams and processes 
  • Describe the ITIL service value system
  • Describe the interconnected nature of the service value chain and how this supports value streams 
  • Plan 
  • Improve 
  • Engage 
  • Design & Transition 
  • Obtain/build 
  • Deliver & support
  • Information security management 
  • Relationship management 
  • Supplier management 
  • IT asset management 
  • Monitoring and event management 
  • Release management 
  • Service configuration management 
  • Deployment management 
  • Continual improvement 
  • Change enablement 
  • Incident management 
  • Problem management 
  • Service request management 
  • Service desk 
  • Service level management 
  • Recall definitions of the following ITIL terms: a) IT asset b) Event c) Configuration item d) Change e) Incident f) Problem g) Known error

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Who can attend the ITIL 4 Foundation training

There are no prerequisites to attend this training. This course is very beneficial for:

  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • IT Consultants
  • Project Managers 
  • Developers
  • IT Security Managers 
  • IT Audit Managers
  • Anyone who wants to excel in a career in IT service management
  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • IT Consultants
  • Project Managers 
  • Developers
  • IT Security Managers 
  • IT Audit Managers
  • Anyone who wants to excel in a career in IT service management
  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • IT Consultants
  • Project Managers 
  • Developers
  • IT Security Managers 
  • IT Audit Managers
  • Anyone who wants to excel in a career in IT service management

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ITIL 4 Foundation Exam Details

Name of the Exam: ITIL 4 Foundation Exam

Examination Format: Online, Multiple Choice Questions

Total No-of Questions: 40

Duration: 60 minutes

Total Marks: 40

Pass Marks: 26/40 (65%)

Open Book/Close Book: Closed Book

All are welcome to attend this course. There are no prerequisites. Basic knowledge of IT can be beneficial but not mandatory.

ITIL 4 Foundation Training Benefits

Corporate Benefits

  • Enhanced service delivery
  • Boosted employee productivity
  • Improved teamwork and collaboration
  • Consistency in service delivery
  • Cost savings and risk reduction
  • Increased customer satisfaction

Individual Benefits

  • Gain the skills to ace the ITIL 4 Foundation exam 
  • Become an in-demand IT professional with the ITIL 4 Foundation certification
  • Get trained by industry experts with decades of experience in the IT domain
  • Learn all the service management principles and concepts and apply them in real-life 

ITIL 4 Foundation Certification Process

Step 1: Register for the ITIL 4 Foundation certification course with AgileFever.

Step 2: Attend AgileFever’s 16 hours of instructor-led training.

Step 3: Attempt the ITIL 4 Foundation exam.

Step 4: Score 65% & above to achieve the ITIL 4 Foundation certification.

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Frequently Asked Questions

You will learn about the key components of service management, the ITIL service value system, the service value chain, and the 15 ITIL practices.

The ITIL 4 Foundation course by AgileFever is a 16-hour live instructor-led training by top IT instructors.

The ITL 4 Foundation exam is a closed-book format. The duration is 60 minutes. the total number of questions is 40, and candidates must score 26 marks to pass the exam.

The ITIL 4 Foundation certification can open doors to new career opportunities, increase your earning potential, and improve your job prospects in the IT service management field.

Some common job roles that benefit from ITIL 4 Foundation certification include IT service managers, IT directors, chief information officers, and project managers.

ITIL 4 is designed to be adaptable to modern IT environments, incorporating concepts such as DevOps, Agile, and cloud computing.

ITIL 4 and DevOps are complementary frameworks. ITIL 4 provides a structured approach to IT service management, while DevOps emphasizes collaboration and automation.

ITIL 4 can help organizations by providing a framework for managing the IT services that support their digital transformation initiatives

The 15 ITIL practices are a set of activities that support the delivery of IT services, including incident management, problem management, change management, and service level management.

The five stages of the service value chain are: plan, improve, engage, design and transition, obtain/build, deliver and support.

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