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ITIL 4 Specialist: Collaborate, Assure, and Improve

Become a certified ITIL 4 professional and land senior IT roles in reputed organizations.

  • Clear the ITIL 4 Specialist exam 
  • 16 hours of live instructor-led training 
  • Learn from IT stalwarts with decades of experience
  • Master critical IT skills & become an in-demand IT professional
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Accreditations

50+

Countries

100+

Trainers

10,000+

Professionals Trained

4.9/5

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Course Overview

The ITIL® 4 Specialist: Collaborate, Assure, and Improve certification is designed to equip IT professionals with the essential skills to effectively manage and optimize IT services. This specialized course delves into the critical aspects of collaboration, assurance, and improvement within the ITIL framework.

By completing this course, individuals will demonstrate a deep understanding of the key concepts and practices within the five ITIL Management Practices. They will also be able to effectively apply these concepts at both strategic and operational levels to maximize value creation. Additionally, the module equips professionals with the skills to foster strong collaboration across teams and departments, ensuring seamless IT service delivery and driving continuous improvement.

What will you learn?

Master Key Concepts 

Grasp the fundamental principles, values, and challenges associated with ITIL 4’s 5 management practices. 


Align Stakeholders 

Effectively engage stakeholders to understand their strategic operations thereby ensuring a seamless collaboration and value creation


Integrate into Value Streams 

Seamlessly integrate ITIL 4 practices into your organization’s value streams to optimize service delivery


Measure and Improve 

Utilize essential metrics and key practices to drive success factors assessing performance, identify vulnerabilities and areas for improvement, and drive continuous optimization  


Assess Practice Maturity

Leverage the ITIL Maturity Model to evaluate the effectiveness of your organization’s ITIL practices and identify areas for development.

Curriculum

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Who can attend?

There are no prerequisites for this course. This course is ideal for: 

  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • Project Managers 
  • IT Managers 
  • Anyone who wants to excel in a career in IT service management
  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • Project Managers 
  • IT Managers 
  • Anyone who wants to excel in a career in IT service management
  • IT Professionals 
  • IT Practitioners 
  • IT Support Staff 
  • Project Managers 
  • IT Managers 
  • Anyone who wants to excel in a career in IT service management

Training Schedule

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Exam & Certification


  • There are 60 questions in the exam
  • The questions are multiple-choice
  • The exam duration is 90 minutes 
  • It is a closed-book exam
  • The pass mark is 39 (65%)

There are no exam prerequisites.

Benefits

Corporate Benefits

  • Enhanced IT processes
  • Faster product delivery to market
  • Improved service delivery
  • Enhanced cross-department transparency
  • Enhanced customer satisfaction
  • Consistency in service delivery

Individual Benefits

  • Develop a solid IT foundation and grow in-demand IT skills by implementing ITIL 4 key practices across processes, projects, and teams. 
  • Learn directly from industry experts who have decades of experience in IT. 
  • Achieve the ITIL 4 certification which is globally recognized as a testament to hardcore IT skills. 
  • Become an in-demand IT expert and grab job opportunities across Fortune 100 and 500 companies. 

Certification Process

Step 1: Enroll for our expert-led ITIL: 4 Specialist: Collaborate, Assure, & Improve Certification Course 

Step 2: Clear the ITIL 4 Specialist Exam

Step 3: Get the ITIL 4 Specialist Certificate

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FAQs

The course is designed to provide 16 hours of live instructor-led training.

Our instructors are seasoned IT professionals with extensive experience in ITIL and a proven track record of delivering effective training.

The training is conducted in a live, interactive format, allowing for real-time discussions and question-and-answer sessions.

There are no specific prerequisites for this course. However, a basic understanding of IT concepts and processes would be beneficial.

The exam consists of 60 multiple-choice questions and has a duration of 90 minutes.

The certification focuses on the critical aspects of collaboration, assurance, and improvement within the ITIL framework.

The ITIL 4 Specialist certification provides a deeper dive into specific areas of IT service management, equipping professionals with specialized knowledge and skills.

The certification can enhance your career prospects, increase your earning potential, and provide you with the skills to effectively manage IT services.

The course covers topics such as key concepts, principles, values, and challenges of ITIL 4 management practices, stakeholder alignment, integration into value streams, measurement and improvement, and assessment of practice maturity.

Yes, the training will incorporate the latest developments and best practices in IT service management to ensure you are equipped with the most up-to-date knowledge.

The certification can open doors to various IT roles, including IT service managers, IT project managers, IT architects, and IT consultants.

The preparation time for the exam can vary depending on individual factors, but our training program is designed to equip you with the knowledge and skills needed to succeed.

Upon passing the exam, you will receive the ITIL 4 Specialist certification from the official certifying body.

ITIL-certified professionals often command higher salaries and have better job prospects compared to their non-certified counterparts.

The training provides a comprehensive understanding of ITIL 4 concepts, principles, and challenges, as well as their application in real-world scenarios.

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